Orders can be cancelled free of charge prior to warehouse dispatch and tracking number assignment.
If you receive a unit with transit damage or defective threading, report it to hello@astraeabeyond.in within 7 days with photos for an immediate free replacement.
For sanitary reasons, water filters that have been installed on water lines cannot be accepted for return unless a certified factory defect exists.
Approved refunds are credited to the source payment method within 5–7 working days.